Proposal for the assessment of technological information within the context of the Brazilian Technical Response Service

Authors

DOI:

https://doi.org/10.5195/biblios.2025.1300

Keywords:

information services, technological information, SBRT, technical responses, standard ISO/IEC 25012

Abstract

Objective. This article aims to diagnose the current state of the technical responses database of the Brazilian Technical Response Service and propose corrections and improvements to enhance the service's potential. Method. The research employs a quali-quantitative approach and involves coding in a programming language for diagnostic analysis and the implementation of improvements. Additionally, the diagnostic analysis used the ISO/IEC 25012 standard as a reference, which defines a model for data quality assessment. Results. The results can be categorized into two main areas: first, a depiction of the technical responses database's condition, including the identification and analysis of issues and opportunities for improvement. Second, based on the diagnostic assessment, the database was reconstructed to provide resources for the expansion of the service. Conclusions. The study revealed that although the technical responses database has the potential to foster innovation within the organizational context, it has not evolved over the years, thus losing its ability to bridge scientific and technological knowledge with industry. The study represents an important step towards the revitalization and expansion of the Brazilian Technical Response Service. The resulting database from this work contains fewer technical responses but has been restructured to ensure that the information provided has greater added value and is integrated with other types of technological information and practices from the productive sectors.

Author Biographies

Dênis Leonardo Zaniro, Universidade Federal de São Carlos - UFSCar

Master's degree in Computer Science from the Federal University of São Carlos (UFSCar) (2008). C1 professor at the Federal Institute of Education, Science, and Technology of São Paulo (IFSP) since 2015. Currently, he is a doctoral student in the Graduate Program in Science, Technology, and Society at the Federal University of São Carlos (PPGCTS-UFSCar) and a researcher at the Brazilian Institute of Information in Science and Technology (Ibict).

Luc Quoniam, Instituto Brasileiro de Informação em Ciência e Tecnologia

PhD in Information Science from Université Aix Marseille III (1987), associate professor (1996). Adjunct professor at Université Aix Marseille III (France) (1989-1998). Full professor at Université Du Sud Toulon Var (France) (1998-2020). Collaborating professor in the Graduate Programs in Science, Technology, and Society (PPGCTS) and Information Science (PPGCI), both at the Federal University of São Carlos (UFSCar). Currently a researcher at the Brazilian Institute of Information in Science and Technology (Ibict).

Leandro Innocentini Lopes de Faria, Universidade Federal de São Carlos - UFSCar

PhD in Materials Science and Engineering from the Federal University of São Carlos (UFSCar) (2001) and in Information and Communication Science from the University of Aix-Marseille III (2001). Adjunct professor at UFSCar since 2002. Professor in the Graduate Programs in Science, Technology, and Society (PPGCTS-UFSCar) and Information Science (PPGCI-UFSCar). Currently, he is the executive coordinator of the Center for Technological Information on Materials (NIT-Materiais) at UFSCar.

Vinicius Micali Soares, Universidade Federal de São Carlos - UFSCar

Master's degree in Information Science from the Federal University of São Carlos (UFSCar) (2019). Information Technology Analyst (UFSCar) since 2018, and Professor and Coordinator of the Computer Engineering and IT Management courses (UNICEP). Guest lecturer for MBAs at UFSCar (2021-2024). Currently a doctoral student in the Graduate Program in Science, Technology, and Society at the Federal University of São Carlos (PPGCTS-UFSCar).

References

Abdipourchenarestansofla, M., & Schroth, C. (2022). The importance of data quality assessment for machinery data in the field of agriculture. LAND.TECHNIK, 20395(1), 495–500. https://doi.org/10.51202/9783181023952

Aguiar, A. C. (1991). Informação e atividades de desenvolvimento científico, tecnológico e industrial: tipologia proposta com base em análise funcional. Ciência da Informação, 20(1), 7–15. https://doi.org/10.18225/ci.inf.v20i1.409

Alvares, L. M. A. de R. (1997). Estudo preliminar da oferta e demanda de informação tecnológica no Brasil para a projeção de política para o setor [Dissertação de mestrado, Universidade de Brasília]. Repositório Institucional da Universidade de Brasília. http://www.realp.unb.br/jspui/handle/10482/36011

Alvares, L. M. A. de R., & Itaborahy, A. L. C. (Orgs.). (2021). Os múltiplos cenários da informação tecnológica no Brasil do século XXI. Ibict. https://labcotec.Ibict.br/omp/index.php/edIbict/catalog/view/280/290/1623

Apache. (2024). Apache POI - the Java API for Microsoft Documents. https://poi.apache.org/index.html

Araujo, N. C., & Hanefeld, A. O. (2006). Serviço Brasileiro de Resposta Técnica - SBRT. Journal of Technology Management & Innovation, 1(4), 131–138. https://www.jotmi.org/index.php/GT/article/view/cas3

Barboza, R. A. B., Fonseca, S. A., & Ramalheiro, G. C. de F. (2015). Inovação em micro e pequenas empresas por meio do Serviço Brasileiro de Respostas Técnicas. INMR – Innovation & Management Review, 12(3), 329–349. https://www.revistas.usp.br/rai/article/view/101225

Barboza, R. A. B., Fonseca, S. A., & Ramalheiro, G. C. de F. (2017). O papel das políticas públicas para potencializar a inovação em pequenas empresas de base tradicional. Revista de Gestão, 24(1), 58–71. https://doi.org/10.1016/j.rege.2016.10.001

Bessant, J., & Tidd, J. (2009). Inovação e empreendedorismo. Bookman.

Braga, T. E. N., & Simeão, E. L. M. S. (2018). A informação tecnológica no Brasil: evolução da produção científica sobre o tema. Informação & Sociedade, 28(3), 287-304. https://periodicos.ufpb.br/index.php/ies/article/view/41856

Carvalho, E. L. de. (2006). Importância da gestão da informação no processo decisório nas organizações. In M. L. P. Valentim (Ed.), Informação, conhecimento e inteligência organizacional. (pp. 81-98). FUNDEPE.

Erba, A. G., & Zaniro, D. L. (2024). Contribuições da informação tecnológica para a conservação e revitalização dos biomas brasileiros: análise das respostas técnicas do SBRT. Anais do 14º Congresso Científico da Semana Nacional de Ciência e Tecnologia do IFSP – Concistec. IFSP.

Freire, I. d. S., Lima, L. A., Martin, A. R., & Ghesti, G. F. (2022). Importância das informações sobre biossegurança fornecidas pelo projeto de extensão tecnológica SBRT a empreendedores: Importance of the biosafety information provided by the SBRT technological extension project to entrepreneurs. Participação, 20(36), 131–146. https://periodicos.unb.br/index.php/participacao/article/view/45991

Ghesti, G. F., Lima, L. A., Rodrigues, B. S., Freire, I. d. S., & Martin, A. R. (2020). Análise dos serviços técnicos prestados pelo SBRT relacionados à agroindústria da região Centro‑Oeste. Participação, 1(33), 120–131. https://periodicos.unb.br/index.php/participacao/article/view/31364

Gil, A. C. (2010). Como elaborar projetos de pesquisa (5ª ed.). Atlas.

Gualo, F., Rodríguez, M., Verdugo, J., Caballero, I., & Piattini, M. (2021). Data quality certification using ISO/IEC 25012: Industrial experiences. Journal of Systems and Software, 176, 110938. https://doi.org/10.1016/j.jss.2021.110938

Henning, P. C., Ribeiro, C. J. S., da Silva Santos, L. O. B., & dos Santos, P. X. (2019). GO FAIR e os princípios FAIR: o que representam para a expansão dos dados de pesquisa no âmbito da Ciência Aberta. Em Questão, 25(2), 389–412. https://doi.org/10.19132/1808-5245252.389-412

Instituto Brasileiro de Geografia e Estatística. (2024). API CNAE – Classificação Nacional de Atividades Econômicas. https://servicodados.ibge.gov.br/api/docs/CNAE?versao=2

Instituto Brasileiro de Informação em Ciência e Tecnologia. (2024). SBRT – Serviço Brasileiro de Respostas Técnicas. Ibict. https://www.gov.br/Ibict/pt-br/assuntos/informacao-tecnologica/servico-brasileiro-de-respostas-tecnicas-sbrt

International Organization for Standardization, & International Electrotechnical Commission. (2008). ISO/IEC 25012:2008 - Software engineering – Software product Quality Requirements and Evaluation (SQuaRE) – Data quality model. https://www.iso.org/standard/35736.html

Jana, P., & Tiwari, M. (2021). Lean terms in apparel manufacturing. In Jana, P., & Tiwari, M (Eds.). Lean tools in apparel manufacturing: A volume in the Textile Institute book series (pp. 17–45). https://doi.org/10.1016/B978-0-12-819426-3.00010-2

Jannuzzi, C. A. S. C., & Montalli, K. M. L. (1999). Informação tecnológica e para negócios no Brasil: introdução a uma discussão conceitual. Ciência da Informação, 28(1), 1-9. https://doi.org/10.18225/ci.inf.v28i1.857

Kariem, A. (1990). FID Federation Internationale de Information et de Documentation projects, programmes and problems: A select annotated bibliography [Dissertação de mestrado, Aligarh Muslim University].

Klintoe, K. (1981). The small and medium industrial enterprises and technological information services: concepts, insights and experiences. DTO.

Medeiros, M. B. B., & Oliveira, A. K. S. (2005). Organização de conteúdos do Serviço Brasileiro de Respostas Técnicas – SBRT. Anais do 6º Encontro Nacional de Pesquisa e Pós-Graduação em Ciência da Informação – ENANCIB. ANCIB.

Medina Nieto, M. A., López Domínguez, E., De la Calleja Mora, J., Hernández Velázquez, Y., & Arrieta Díaz, D. (2023). Quality assessment and semantic representation of the module on cyberbullying: Uso del estándar ISO / IEC 25012. IEEE Latin America Transactions, 22(1), 6–14. https://latamt.ieeer9.org/index.php/transactions/article/view/8314

Ministério da Ciência e Tecnologia, Confederação Nacional da Indústria, Serviço Nacional de Aprendizagem Industrial, Instituto Euvaldo Lodi. (2005). Tecnologia industrial básica: trajetória, desafios e tendências no Brasil. MCT; CNI; SENAI; IEL/NC. https://repositorio.mcti.gov.br/handle/mctic/5433

Montalli, K. M. L. (1991). Informação na indústria de bens de capital no Brasil. Ciência da Informação, 20(1), 45-50. https://doi.org/10.18225/ci.inf.v20i1.415

Oracle. (2024). Produtos e tecnologias Java. https://www.oracle.com/br/java/

Pasini, A., Torres, J. I., Esponda, S., & Pesado, P. (2022). Data quality applied to open databases: “COVID-19 cases” and “COVID-19 vaccines.” In P. Pesado & G. Gil (Eds.), Computer science – CACIC 2021 (Communications in Computer and Information Science, Vol. 1584, pp. 297–311). Springer. https://doi.org/10.1007/978-3-031-05903-2_20

Passos, K. G. F. dos, Pintro, S., Fraga, B. D., Dandolini, G. A., Souza, J. A. de, & Varvakis, G. J. (2016). Inovação em serviços de informação: uma análise bibliométrica da produção científica. Biblios Journal of Librarianship and Information Science, (63), 28–43. https://doi.org/10.5195/biblios.2016.283

Pressman, R. S. (2006). Engenharia de software (6ª ed.). McGraw-Hill.

Ramos, H. C., Carvalho, F., & Cunha, M. B. da. (2006). Avaliação do uso do Serviço Brasileiro de Respostas Técnicas: um serviço de informação destinado à microempresa brasileira. Ciência da Informação, 35(3), 255–269. https://doi.org/10.1590/S0100-19652006000300025

Ramos, H. de S. C., & Bräscher, M. (2009). Aplicação da descoberta de conhecimento em textos para apoio à construção de indicadores infométricos para a área de C&T. Ciência da Informação, 38(2), 56–68. https://doi.org/10.1590/S0100-19652009000200005

Rozados, H. B. F. (2006). A informação científica e tecnológica e os serviços de informação. Informação & Sociedade, 16(1), 49-62. http://hdl.handle.net/10183/173092

Sena, P. (2022). Inovação para o desenvolvimento de serviços de informação. ConCI: Convergências em Ciência da Informação, 5(Dossiê), 1–24. https://doi.org/10.33467/conci.v5i.16943

Silva, N., Issberner, L., & Braga, T. (2021). Potencial de ecoinovação em agroecologia. Revista Brasileira de Gestão e Desenvolvimento Regional, 17(3), 188-200. https://doi.org/10.54399/rbgdr.v17i3.6454

Simonetta, A., Paoletti, M. C., & Nakajima, T. (2023). The SQuaRE Series as a guarantee of ethics in the results of AI systems. CEUR Workshop Proceedings, 1(5), 17–21. https://ceur-ws.org/Vol-3612/IWESQ_2023_Paper_03.pdf

Varvakis Rados, G. J., Inomata, D. O., Trzeciak, D. S., & Manhães, M. C. (2016). Serviço de informação como fator de vantagem competitiva nas organizações. Biblios Journal of Librarianship and Information Science, (65), 15–28. https://doi.org/10.5195/biblios.2016.318

Viana, B. F. L., Lima, L. A., Ghesti, G. F., Figueiredo, E. H. da S., & Suarez, P. A. Z. (2016). Portfólio de Produtos Técnicos do Serviço Brasileiro de Respostas Técnicas (SBRT) elaboradas pelo Centro de Apoio ao Desenvolvimento Tecnológico da Universidade de Brasília CDT/UnB. Participação, (28), 23-31. https://periodicos.unb.br/index.php/participacao/article/view/16931

Zaniro, D. L., Soares, V. R. M., Quoniam, L., & Faria, L. I. L. de (2024). Serviço Brasileiro de Respostas Técnicas: panorama dos dossiês técnicos. Anais do 6º Seminário Internacional de Informação, Tecnologia e Inovação - SITI. UFAL. https://observinter.al.org.br/index.php/siti/article/view/139

Downloads

Published

2025-12-05

How to Cite

Zaniro, D. L., Quoniam, L., Faria, L. I. L. de, & Soares, V. M. (2025). Proposal for the assessment of technological information within the context of the Brazilian Technical Response Service . Biblios Journal of Librarianship and Information Science, (esp.), e013. https://doi.org/10.5195/biblios.2025.1300

Issue

No. esp. (2025)

Section

Original

License

Copyright (c) 2025 Dênis Leonardo Zaniro, Luc Quoniam, Leandro Innocentini Lopes de Faria, Vinicius Micali Soares

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. The Author retains copyright in the Work, where the term “Work” shall include all digital objects that may result in subsequent electronic publication or distribution.
  2. Upon acceptance of the Work, the author shall grant to the Publisher the right of first publication of the Work.
  3. The Author shall grant to the Publisher and its agents the nonexclusive perpetual right and license to publish, archive, and make accessible the Work in whole or in part in all forms of media now or hereafter known under a Creative Commons Attribution 4.0 International License or its equivalent, which, for the avoidance of doubt, allows others to copy, distribute, and transmit the Work under the following conditions:
    1. Attribution—other users must attribute the Work in the manner specified by the author as indicated on the journal Web site;
    with the understanding that the above condition can be waived with permission from the Author and that where the Work or any of its elements is in the public domain under applicable law, that status is in no way affected by the license.
  4. The Author is able to enter into separate, additional contractual arrangements for the nonexclusive distribution of the journal's published version of the Work (e.g., post it to an institutional repository or publish it in a book), as long as there is provided in the document an acknowledgement of its initial publication in this journal.
  5. Authors are permitted and encouraged to post online a prepublication manuscript (but not the Publisher’s final formatted PDF version of the Work) in institutional repositories or on their Websites prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work. Any such posting made before acceptance and publication of the Work shall be updated upon publication to include a reference to the Publisher-assigned DOI (Digital Object Identifier) and a link to the online abstract for the final published Work in the Journal.
  6. Upon Publisher’s request, the Author agrees to furnish promptly to Publisher, at the Author’s own expense, written evidence of the permissions, licenses, and consents for use of third-party material included within the Work, except as determined by Publisher to be covered by the principles of Fair Use.
  7. The Author represents and warrants that:
    1. the Work is the Author’s original work;
    2. the Author has not transferred, and will not transfer, exclusive rights in the Work to any third party;
    3. the Work is not pending review or under consideration by another publisher;
    4. the Work has not previously been published;
    5. the Work contains no misrepresentation or infringement of the Work or property of other authors or third parties; and
    6. the Work contains no libel, invasion of privacy, or other unlawful matter.
  8. The Author agrees to indemnify and hold Publisher harmless from Author’s breach of the representations and warranties contained in Paragraph 6 above, as well as any claim or proceeding relating to Publisher’s use and publication of any content contained in the Work, including third-party content.

Revised 7/16/2018. Revision Description: Removed outdated link. 

Funding data