The Information Science contribution to Knowledge Management: a theoretical study and practical

Authors

DOI:

https://doi.org/10.5195/biblios.2016.284

Keywords:

Information science, Management knowledge, Process, Cerâmica Salema, Brazil

Abstract

Objective: This research aimed to analyze the process of knowledge management in Salema Ceramics Company in perspective of Information Science. Method: Bibliographic review, applied, exploratory and descriptive research, with quantitative and qualitative approach; field research, whose used instrument was a mixed questionnaire, applied with the leader of the strategic level, the intermediate level managers and other employees at the operational level (administrative and industrial production sectors). Results: The analysis of collected data content enabled us to identify existing practices and gaps in each step of the process in knowledge management, based on process model in GC represented by Bergeron (2003). Conclusions: The results of this study are able to subsidize the elaboration of policies and strategies for the implementation of a Knowledge Management Program in Salema Ceramics Company.

Author Biographies

Narjara Bárbara Xavier Silva, Universidade Federal da Paraíba - UFPB

Possui graduação em Comunicação Social - habilitação em Relações Públicas, pela Universidade Federal da Paraíba (UFPB). Mestrado em Ciência da Informação, pela Universidade Federal da Paraíba (PPGCI - UFPB). Atuou como Estagiária Docente do Departamento de Comunicação e Turismo da UFPB, como Tutora EAD do curso de extensão em Educação em Direitos Humanos (UFPB Virtual) e como Pesquisadora/Instrutora do Projeto de Inclusão Digital no âmbito do Programa Rede Digital (FapesqPB). Atualmente é membro do Grupo de Pesquisa em Informação, Aprendizagem e Conhecimento (GIACO | PPGCI - UFPB) e do Grupo de Pesquisa em Tecnologias da Informação e Comunicação (GTIC | PPGCI - UFPB). Está atuando como Agente Local de Inovação no Programa ALI - PB (SEBRAE/CNPq).

Júlio Afonso Sá de Pinho Neto, Universidade Federal da Paraíba - UFPB

Possui graduação em Comunicação Social, Habilitação Relações Públicas, pela Universidade Federal do Maranhão (1984), mestrado em Comunicação e Cultura pela Universidade Federal do Rio de Janeiro (1995), doutorado em Comunicação e Cultura pela Universidade Federal do Rio de Janeiro (1999) e Pós-Doutorado em Ciência da Informação pela Faculdade de Comunicação e Documentação da Universidade de Murcia (Espanha), (2012). Atualmente é professor associado do Departamento de Comunicação da Universidade Federal da Paraíba, coordenador do Curso de Relações Publicas e professor do Curso de Mestrado e Doutorado do Programa de Pós-Graduação em Ciência da Informação - PPGCI da UFPB. Coordena o projeto de pesquisa A inclusão digital para deficientes visuais no Setor Braille da Biblioteca Central da UFPB (Edital 14/2011 CNPq), o Projeto Ações de inclusão digital nas instituições penitenciárias do Brasil e Espanha: um estudo comparado (Edital 07/2011 CNPq/CAPES) e o Projeto de Extensão Inclusão Digital para Agentes de Limpeza e Agentes Ambientais da Coleta Seletiva do Lixo da cidade de João Pessoa/PB (Fapesq). É líder do Grupo de Pesquisa Tecnologias da Informação e Comunicação.

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Published

2016-03-29

How to Cite

Silva, N. B. X., & Pinho Neto, J. A. S. de. (2016). The Information Science contribution to Knowledge Management: a theoretical study and practical. Biblios Journal of Librarianship and Information Science, (62), 76–88. https://doi.org/10.5195/biblios.2016.284

Issue

No. 62 (2016)

Section

Case report

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