Pychometric properties from LibQUAL+ adaptation: A study at mexican universities libraries

Authors

  • María del Carmen Toledo Sánchez Universidad Autonoma de Baja California
  • Sonia Elizabeth Maldonado-Radillo Universidad Autonoma de Baja California
  • Virginia Guadalupe López Torres Universidad Autonoma de Baja California

DOI:

https://doi.org/10.5195/biblios.2012.72

Keywords:

Service quality, Universities libraries, Users satisfaction, LibQUAL , Mexico

Abstract

Objective. The aim of this study is to develop and validate a specific instrument to assess the service quality of the public university library. Method. The scale was applied to 437users. A self-administered instrument (27 items) was designed to measure the service quality perceived by library users. It was submitted for review by a multidisciplinary group of experts who assessed its logical and content validity (Lawshe´s Model). To determine the construct validity, a factor analysis was used with main components and Varimax rotation. Results. Two items were eliminated from the analysis because they showed a low correlation with the total correlation of the scale. The initial main-components analysis revealed four variables with an explained variation of de 63.038%. The scale has good inner validity and consistency. Consequently, final scale was accepted with 25 items. The global rating of the questionnaire had a Cronbach’s alpha of 0.929. Conclusions. It is possible to affirm that the referred instrument is a valid and useful approach to evaluate the service quality of library under this specified context.

Author Biographies

María del Carmen Toledo Sánchez, Universidad Autonoma de Baja California

Licenciada en informática. Jefa de la Biblioteca de la Universidad Autonoma de Baja California, Campus Ensenada.

Sonia Elizabeth Maldonado-Radillo, Universidad Autonoma de Baja California

Profesora e investigadora de la Facultad de Ciencias Administrativas y Sociales de la Universidad Autonoma de Baja California, Campus Ensenada.

Virginia Guadalupe López Torres, Universidad Autonoma de Baja California

Profesora e investigadora de la Facultad de Ciencias Administrativas y Sociales de la Universidad Autonoma de Baja California, Unidad Valle Dorado.

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Published

2013-03-24

How to Cite

Toledo Sánchez, M. del C., Maldonado-Radillo, S. E., & López Torres, V. G. (2013). Pychometric properties from LibQUAL+ adaptation: A study at mexican universities libraries. Biblios Journal of Librarianship and Information Science, (49), 1–13. https://doi.org/10.5195/biblios.2012.72

Issue

No. 49 (2012)

Section

Original

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